Harassment by giving wrong information at Vodafone centre

Name of Complainant Vidya Kurup Hegde
Date of ComplaintApril 1, 2018
Name(s) of companies complained against ,
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Vidya Kurup Hegde:

The Vodafone Centre at Kandivali Village? Mumbai has poor staff who miscalculated my pending dues and because of which I had to make 3 visits to the store.

The staff verbally agreed that they had miscalculated the dues. For the same I asked them for an written apology mentioning that they had erred.

The flatly refused that they cannot mention in writing that the mistake was theirs. They have no respect to the hardships caused to the customer.

They are hiding their flaws behind a mask of company policy. What is the steps I need to take for a written apology.

Rsgards

Vidya Hegde

Vodafone Number 9819768262

Image Uploaded by Vidya Kurup Hegde:

Harassment by giving wrong information at Vodafone centre

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