Fraudulent transactions in my Paytm Account through HDFC and SBI Credit cards

Name of Complainant Jagdish Prasad Sharma
Date of ComplaintApril 3, 2020
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
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Text of Complaint by Jagdish Prasad Sharma:

on 26.10.2019 received call from Paytm KYC cell for updation of Paytm KYC  from mobile no 9091269087 Rahul who used to call me for updation of my KYC  very frequently.

On 26.10.2019 I purchased sweets from Burfiwala at Masoodpur, New Delhi using my Paytm Wallet at 12.42 PM for Rs. 1494.17. Immediately after transaction I received a call from Paytm KYC Centre for updation of my KYC. Since I was driving I asked him to contact later.

On reaching home after about 35-40 Minutes I received the call for KYC updation.  The person concerned asked me to make a transaction of Rs. 10/- from my attached SBI credit card

on 26.10.2019 received call from Paytm KYC cell for updation of Paytm KYC  from mobile no 9091269087 Rahul who used to call me for updation of my KYC  very frequently.

On 26.10.2019 I purchased sweets from Burfiwala at Masoodpur, New Delhi using my Paytm Wallet at 12.42 PM for Rs. 1494.17. Immediately after transaction I received a call from Paytm KYC Centre for updation of my KYC. Since I was driving I asked him to contact later.

On reaching home after about 35-40 Minutes I received the call for KYC updation.  The person concerned asked me to make a transaction of Rs. 10/- ( from attached SBI credit card and HDFC Credit Cards of my wife).

Since the person concerned used to make calls regarding KYC updation and he had full knowledge of my accounting transactions with Paytm I believed his request to be genuine and paid Rs. 10/- through my Paytm Account. The moment the amount of Rs 10/- was made I realized that a no. of unauthorized transactions have taken place from HDFC and SBI credit cards using my Paytm Wallet. I immeidately called back on the Paytm KYC mobile no

Immediately I contacted Customer care of Paytm who advised me to change my Passcode for my Paytm Account which I did promptly. But still despite my complaint and request to them for stoppage of transactions even next day till 10 AM transactions were made using my Paytm Account.

Thereafter, a formal complaint to Cyber Cell, Gurgaon was made and as a consequence my wife whose credit cards were used and she was deprived of her money she made formal written complains to HDFC Credit Cards and SBI Credit Cards limited.

The total amount of loss incurred o my wife is about 1.10.000/=  Being a senior citizen it is a big loss to us and this loss is a big cause of infighting with wife.

Copies of Complaint to Cyber Cell, Paytm trail mail and my wife’s Complaints to HDFC Credit Cards Ltd and SBI credit Cards are enclosed herewith.

on 26.10.2019 received call from Paytm KYC cell for updation of Paytm KYC  from mobile no 9091269087 Rahul who used to call me for updation of my KYC  very frequently.

On 26.10.2019 I purchased sweets from Burfiwala at Masoodpur, New Delhi using my Paytm Wallet at 12.42 PM for Rs. 1494.17. Immediately after transaction I received a call from Paytm KYC Centre for updation of my KYC. Since I was driving I asked him to contact later.

On reaching home after about 35-40 Minutes I received the call for KYC updation.  The person concerned asked me to make a transaction of Rs. 10/- from my attached SBI credit card

on 26.10.2019 received call from Paytm KYC cell for updation of Paytm KYC  from mobile no 9091269087 Rahul who used to call me for updation of my KYC  very frequently.

On 26.10.2019 I purchased sweets from Burfiwala at Masoodpur, New Delhi using my Paytm Wallet at 12.42 PM for Rs. 1494.17. Immediately after transaction I received a call from Paytm KYC Centre for updation of my KYC. Since I was driving I asked him to contact later.

On reaching home after about 35-40 Minutes I received the call for KYC updation.  The person concerned asked me to make a transaction of Rs. 10/- ( from attached SBI credit card and HDFC Credit Cards of my wife).

Since the person concerned used to make calls regarding KYC updation and he had full knowledge of my accounting transactions with Paytm I believed his request to be genuine and paid Rs. 10/- through my Paytm Account. The moment the amount of Rs 10/- was made I realized that a no. of unauthorized transactions have taken place from HDFC and SBI credit cards using my Paytm Wallet. I immeidately called back on the Paytm KYC mobile no

Immediately I contacted Customer care of Paytm who advised me to change my Passcode for my Paytm Account which I did promptly. But still despite my complaint and request to them for stoppage of transactions even next day till 10 AM transactions were made using my Paytm Account.

Thereafter, a formal complaint to Cyber Cell, Gurgaon was made and as a consequence my wife whose credit cards were used and she was deprived of her money she made formal written complains to HDFC Credit Cards and SBI Credit Cards limited.

The total amount of loss incurred o my wife is about 1.10.000/=  plus huge amount as interest charged by both the banks. Being a senior citizen it is a big loss to us and this loss is a big cause of infighting with wife.

Copies of Complaint to Cyber Cell, Paytm trail mail and my wife’s Complaints to HDFC Credit Cards Ltd and SBI credit Cards are enclosed herewith.

To add insult to injury Paytm authorities are very indifferent to my complaints and have asked me to file complaint with Cyber Cell.

On checking the status today I have come to know that the complaint no. 13227080071900355 stands closed by the cyber crime cell , Gurgaon without any intimation despite rigorous follow up with SHO over  phone, video calls and whatsapp chat cyber crime Mr Raj Singh: 9958736164, 8287592731 Cyber Cell Gurgaon has also not intimated me of any progress in the matter and hence I have been left with no other option but to file a complaint to this Forum. It seems it is all in connivance (milibhagat) with Police – Cyber crime cell, banks with Paytm authorities

I am sure that you will help me in recovery of funds – fraudulently transferred by someone  from Paytm a/c. My wife had to liquidate some loans like society loan, housing loan, car loan etc. Suddenly on 26.10. 2019 this incident took place before her retirement on 31.10.2019. She will have to make this payment with huge interest out of her PF proceeds received after retirement.

Kindly advise whether I should make paymnt  to HDFC and SBI to avoid loss on account of Interest and other Finance charges or wait till appropriate directions from this hon’ble forum. As

I have not received any relief from any quarter I look forward to your kind help. Please help me

Kindly note that all documents shall be produced as and when required. The files are in pdf form and not in jpg format therefore I am not in a position to upload the file here. Inconvenience caused is regretted please.

 

JAGDISH PRASAD SHARMA

House no. 1210, Sector-21

Gurgaon-122016

Mob: 9560839670; Alternate no.9310567950 (Wife’s no.)

email: sharma1008@yahoo.com

 

 

 

Image Uploaded by Jagdish Prasad Sharma:

Fraudulent transactions in my Paytm Account through HDFC and SBI Credit cards

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