Name of Complainant	Anurag kumar
Date of Complaint	November 22, 2020
Name(s) of companies complained against	zomato
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
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Text of Complaint by Anurag kumar:

Sir ,

 

I have placed order from The pizza cutter at 4:20 p.m. after sometime delivery boy Ajay call me that his bike is crash with car and order will delay or you can cancel the order ..his no. Is 9773917661.

 

I have tried to cancel order but my side order Is not cancel . I have received IVR call from Zomato and instruct me to press 1 for cancel . I have done the same .

After that my order section reflect order is cancel by you because you didn’t accept the order hence you will not refund your money ..

 

I am trying to reach delivery boy Ajay on his no. He is not picked my call .

 

See screenshot below.

 

I want to ask in whole situation where is my fault .

 

Is this your business ethics and co. Policy .

 

If your delivery boy is third class employee then why you deduct customer hard earning money ..

 

I will make police complaint regarding delivery boy I have shared his no. Tell me his bio data I will make online police complaint regarding delivery boy ..

 

And refund my money within 24 hrs. Otherwise I will take action against as well as you .

 

Image Uploaded by Anurag kumar: