| Name of Complainant | |
| Date of Complaint | August 28, 2021 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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On 25th August 2021, I had contacted paytm customer care number regarding the amount of rs 2,820 and it was there since 20th February 2021 on the entire of paytm customer care. Paytm customer Mr Gupta responded and I requested him to return back Rs 2820 to
My bank account but on the Mr Gupta asked all my bank details and he told to open askdesk app and open phonepay and told to tell otp so that the money will be refunded. And later he asked Rs 5,000 from me so that he can refund Rs 2820 but Rs 5,000 got debited and nothing got credited. Again Rs 20,000 was debited by them and he said by mistake it got debited and switched off his phone. After 1 hour Mr Gupta calls and said send another 20,000 as he said this is the procedure and he promised me he will credit all the money and will be credited but doing all this a sum of Rs 70,000 was debited and was sent to phone pay name Dhani which no information was given. And they kept saying it was the procedure. Mr gautam sharma & Mr Deepak Gupta they told they told they are the senior managers of paytm customer care. Next day 26th August 2021 8am again thier call came and demanded for more 20,000 as its procedure but I did not send them any money. And there was another person Rk Shrivastava who told he is senior most manager of paytm. And they were forcing me to pay 20,000 so they will credit back the 70,000. It is fraud which has happened to me I am 84 years old and I request you to take a required actions.
