| Name of Complainant | |
| Date of Complaint | July 16, 2023 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi, My name is Rahul Singh. I have a small food selling business. I don’t know what to say but I am literally frustrated and feeling tortured by the behaviour of PAYTM customer service. I was firstly misguided by their dealer who lured me to purchase their soundbox saying it will only cost Rs.300 for a single time. Later on I was charged 125 for the first month so I called their dealer and he told that he was not knowing about it. He said not to use the soundbox anymore so, I stopped using it after that day. Now, after 6 months I got a call from Paytm saying I have a due of Rs.875. I was in shock as I didn’t touched that soundbox for those six months. I called their customer support and they asked me to discuss that with their senior. I told the whole story again to the senior and he offered me a deal saying either you have to pay or you have to accept my offer. His offer was like the Rs.875 due will be removed within 24 hours and I will be charged 99 only from next month onwards. I agreed as there was no option left. After 24 hours the due was not removed so I again called customer support. That person told that it will take 48 hours. Again I called after 48 hours and that rude executive told that it will take another 48 hours. This thing has been going since then even after 10 days and I don’t know what to do now. I can still see Rs.875 due even after 10 days of my complain. Today is 16th July so they have added another Rs.99 to the same list. Now overall due has increased to Rs.974. They are not providing any reply. Instead they are just increasing the debt.
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