| Name of Complainant | |
| Date of Complaint | September 19, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Flipkart Team,
This is Akhilesh Ram from AWUAB TRADERS
We are a skincare brand and have been selling on flipkart for almost a year now.
Recently we have faced an issue of suspension of our account due to fraudulent activities as per flipkart.
Reason: Your account was found to be involved in fraudulent activities and abusing the SPF policy. As this is a violation of our terms of use, you will not be allowed to sell on the platform, henceforth.
I am not getting why this has happened because courier boy has checked and marked to items what are missing and wrong. after that we are doing accordingly.
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We have all of the documents and even our registered brand trademark with us for verification.
As we have not done any fraudulent activity and not been involved in any fraud SPF Claim of seller fraud accounts, we have a right to know the following:-
1) Seller resorted to SPF Fraud mean?
2) We would like to know which Item SPF has fraud ?
3) Details of violation of the terms that are done from our side?
4) We would like to know the exact reason for the suspension. Directly deactivating an account is not a solution and affects our business very badly.
Requesting you to please check the above case as we are genuine seller/ brand owners and have not done any fraud.
We have been trying to contact the flipkart team in every possible manner to resolve the case for almost 4 days.
If we do not get satisfactory answers, we will only be left with filing RTI CASE.
Looking forward to your assistance.
yours sincerely,
Akhilesh Ram.
AWUAB TRADERS TEAM
