Flipkart cs-head@flipkart.com cs@flipkart.com grievance.officer@flipkart.com

Name of Complainant Rabi Thakur
Date of ComplaintJune 1, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rabi Thakur:

have ordered iPhone11 (128gb) worth Rs 40,068 from flipkart on 26th Feb and the item was delivered it was an empty box. I did made the unboxing video while i was opening the packet and already shared the evidence to flipkart the same day along with many more images.
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Flipkart Team is just delaying the updates and giving new timelines every time i call for an update.

First i was told that they will investigate and will provide the resolution by 72 hours

When i called on th they told me to wait till 4th to get the resolution

and now without informing me they have increased the date to 15th and when i try to talk to them they dont really give an update.

total 3 months 4 days waiting 300 time call and 200 time e-mail but Flipkart not help me

Image Uploaded by Rabi Thakur:

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