Name of Complainant	Nikhil Jain
Date of Complaint	June 12, 2021
Name(s) of companies complained against	Flipkart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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My complaint is regarding the blocking of my account by Flipkart. My account has been blocked by Flipkart without by prior intimation. After many complaints and raising of queries it was informed to me that there are unusual high Returns in my account die to which the account is blocked.

It is to submit that the Returns in my account is in account of mistake on the part of seller or Flipkart. My reason for return was only due to incorrect products, expiry product, damaged products and like. Also whenever the return was requested at the Flipkart it was supported by proper evidence as per their policy, i.e., they require photo of items, also their investigation team does the investigation related to return which after being satisfied by the team was returned. I further submit that the last return request was placed for sebamed baby cream. I ordered for sebamed baby Rash cream but instead I received sebamed baby moisture cream which is altogether different item. This was the reason i raised the complaint at Flipkart. Earlier I raised the replacement request which was later cancelled by the Flipkart and they informed me that seller is unable to provide replacement and thus the product can be Picked up for return with refund and accordingly return request was placed. After placing the return request the return was automatically cancelled by courier team as informed to me by Flipkart. This is completely ridiculous on part of Flipkart.

I am using my Flipkart account since more than three years. Also I would like to inform you that I have more than 1700 supercoins earned in my account. Also there is wallet balance of more than Rs 2000 in my account. Multiple times the complaint is raised at Flipkart support through calls as also email but no solution received till date.

I thus request your forum to intervene in the same and get my account unblock with all the benefits.

Regards

Nikhil Jain

9819173703

• [email protected]

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