| Name of Complainant | |
| Date of Complaint | January 3, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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hi
My vodafone no is 98867 93214
i have this number plus two more used by my dad and wife, for over 15 years now and i have no intention to change it.
i was happy with vodafone until now.
based on a bitter experience in 2015 during my singapore trip,
when the data bill shot up beyond my imagination, i have ever since been very careful when i travel international,
this time during my trip to usa i made sure to turn off international roaming and data on my phone before boarding,
i even received a message from vodafone after reaching usa that my roaming is not activated since i had turned it off before boarding,
now im wondering how my bill has come upto 19000 and more
i did visit a vodafone center, i was told that i have been charged for even missed calls,
how did the calls connect while i had my roaming was off,
how should the customers imagine that missed calls on roaming is charged, i will simply take my sim card out of my phone when i travel next time,
i dont want to go through this again,
please look in to my bill and waive off my data and missed call charges,
i have no intention to pay this amount, i will contest the same if necessary,
i have no intention to change my number nor service, like i said its over 15 years now,
i suggest you retain a old customer like me and waive off my roaming charges,
please answer the following questions
1. How did the international roaming work when I had switched off international roaming on my phone?
srikanth raghavendra
