| Name of Complainant | |
| Date of Complaint | September 10, 2021 |
| Name(s) of companies complained against | Vodafone india |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To
• Dr. P. D. Vaghela
Chairman -Telephone Regulatory Authority of India
cp@trai.gov.in
• Mrs. Neeta Tandon
Grievance Officer – MyGov
grievance@mygov.in
• Mr. Aditya Birla
Pankaj.kapdeo@vodafoneidea.com
• Mr. Ravinder Thakkar
Managing Director and Chief Executive Officer (MD & CEO) of Vodafone Idea Limited
Arpita.doshi@vodafone,com & Sudhakar.shetty@vodafone.com
• Mrs. Shivanjali Singh
Corporate Communication
shivanjali.singh@vodafoneidea.com
Subject – Formal Complaint against Vodafone Idea Limited and its concern officer.
Dear Respected Sir /Madam
With reference to the mail below, I would like to request the concern authority to intervene in this matter and bring justice to me from this Vodafone Idea Limited False and Fraudulent Claim. I had never denied using said provider’s cellular services. As a customer of this provider, I have an obligation to pay my due invoices without any ambiguity. My concern is that the provider is applying an irrelevant amount to my monthly bill for international roaming services. When I asked for clarification, they failed to clarify and repeatedly send the same billed copy for my reference without addressing my issue. I have repeatedly informed the relevant agent that I had never requested international roaming services and that I had been wrongly billed. If, if I have requested international roaming services by mistake also, please provide me with my service request to confirm that I have opted for these services. I will pay all my dues once I get the recorded documentary proof of my concern claim that I have requested for these services. Unfortunately, Vodafone Idea Limited failed to prove it and started to ignore my concern. Unless my concern is not rectified by the provider, I am ready to fight to the end for justice against this fraud allegation with the help of the appropriate authority for further legal action.
Please find my below highlighted response to the notice sent my Vodafone Idea Limited.
1. My client is a Mobile Telephony Service provider in the city of Mumbai, It is stated that in the normal course of its business, as per your request and on execution of Customer Agreement Form along with requisite documents by you, my client has rendered Cellular services (“Services”). You also expressly agreed to Term, and Conditions mentioned in Customer Agreement Form. –
I NEVER DENIED, WITH STRICTLY MINIMUM PAYMENT PLAN, I USE THE PROVIDER’S SERVICES DURING THE COURSE PERIOD TO KEEP MY INDIA NUMBER ACTIVE.
REQUESTED INTERNATIONAL ROAMING SERVICES SHOULD BE ENABLED AS AND WHEN I REQUESTED NOT ACTIVATED FROM THE PROVIDER FORCUFULLY WITHOUT MY CONCERN.
I REQUESTED TO THE PROVIDER TO PROVIDE WITH THE DOCUMENTARY EVIDENCE CONFIRMING MY REQUEST TO OBTAIN INTERNATIONAL ROAMING SERVICE PLAN. WHICH PROVIDER YET TO PROVE.
AS I MENTIONED MANY TIMES I HAVE NEVER REQUESTED FOR THIS SERVICES. IF YES, PLEASE PROVIDE DOCUMENTARY EVIDENCE TO SETTLE THIS CLAIM WITHOUT ANY FURTHER DELAY.
2. My client states that you have duly availed of the aforesaid Services.
In consideration of the Services availed by you, my client raised bills upon you with a request to make payment thereof within the stipulated period.
AS REQUESTED, LET THE PROVIDER PROVIDE ME WITH THE NECESSARY DOCUMENTARY EVIDENCE CONFIRMING MY REQUEST TO OPT FOR INTERNATIOANL ROAMING SERVCIES DURING THE SET PERIOD OF TIME.
I WILL SETTLE THE OUTSTADING PAYMENT IF PROVIDER SUCESSFULLY PRESENSTED RECORDED DOCUMENTS FOR MY REQUEWT TO USED INTERNATIONAL ROAMING SERVICE.
IF THE PROVIDER FAILED TO PROVIDE NECESSARY DOCUMENTS OF MY REQUEST, I WOULD LIKE TO BE ESCALATING THIS MATTER TO THE CONCENRN AUTHRITIES FOR JUSTICE AGAINS THIS FALSE ALLIGATION.
3. My client states that inspite of repeated requests and reminders given to you in respect of payment you have willfully evaded and dragged to make payments. My client state that as on 13-Aug-21 a sum of Rs.13502.61 is due and recoverable from you together with accrued interest thereon @ 18% p.a. from the respective due date till the full and final payments.
AS MENTIONED PREVIOUSLY, I ASKED REPSECTOVE OFFICERS AND CONCERNED PERSONS FORM THE PROVDER SIDE TO SHOW ME ANY REQUESTS RECEIVED FROM ME TO OBTAIN SUCH SERVICES DURING THIS THIS PERIOD.
UNFORTUNATELY, THEY FAILED TO PROVIDE REQUESTED INFRMATION AND IGNORED MY CONCERN.
4. My client is inclined to initiate necessary legal action/s against you to recover the aforesaid dues and therefore on behalf of clients, would like to extend this opportunity for you to clear your dues within 7 days of the receipt of this notice before we initiate any legal action/s. In case you fail to clear the dues along with the interest @ 18% pa thereupon, we shall be constrained to initiate appropriate legal action against you, entirely at your risk as to cost and consequences, which you may please note.
I WILL INITIATE THE LEGAL ACTION AGAINST EVERYONE WHO CONTACTED ME AND RESPONSIBLE FOR THIS ISSUE INCLUDING THE PROVIDER IF THEY FAILED PROVE THAT I HAVE REQUESTED THESE SERVICES WITHIN 7 DAYS OF RECEIVING THIS E-MAIL
THIS FALSE ALLIGATION OF FRAUD IS A MENTAL TURTURE AND A HARASSMENT FOR ME THAT I WOULD LIKE TO REQUEST TO THE CONCERNED AUTHROTY TO INTEVENT TO PROTECT MY RIGHS AND PROVIDE JUSTICE.
