Empty Envelope Delivered for Fastag Order: 9784703830 by PayTM

Name of Complainant Gaurav Pruthi
Date of ComplaintJanuary 22, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Gaurav Pruthi:

I had placed Fastag order through Paytm on 28th Nov, 2019. Order ID: 9784703830 was generated against the order and delivery was made on 08th Dec, 2019. But to my surprise, when I opened the package I found an empty un-sealed envelope inside it (attachment enclosed). There was no FASTag in the envelope. Besides, the invoice inside belonged to someone else with address of Kota, Rajasthan (Enclosed as attachment).
I raised the concern with PayTM support multiple times over the Paytm Phone App and over the toll-free number as well, but till now nothing has been done. After all my efforts, I thought to cancel the FASTag but even for that I am still struggling with PayTM support. Here are the Paytm Fastag Tickets numbers Raised with PayTM 24×7 Support Center but with no resolution and every time ticket is closed without any solution which is pathetic.
102670076
148968713
148969155
149076593
149609121
151919144
149077961 (Opened for Cancellation)
150779578
152931342
I request you to kindly look into this matter and resolve at the earliest.
PS: I do have recordings of all the phone conversions with Paytm Fastag support and I can share all of them with you upon request through which you can see how only false promises are done without any concrete work. Unfortunately, there is no escalation matrix for support even I asked multiple time to your support over call.

Image Uploaded by Gaurav Pruthi:

Empty Envelope Delivered for Fastag Order: 9784703830 by PayTM

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