| Name of Complainant | |
| Date of Complaint | March 19, 2024 |
| Name(s) of companies complained against | OneCard (FPL Technologies) |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I initiated a fixed deposit through OneCard on August 26, 2023, amounting to Rs. 20,000. My card number is 4213 8900 3455 6554, and the associated account number is available on the OneCard application, which I am unable to access since closure. The closure date of my account was March 12. Despite this, I have not received my deposit amount, and I am facing difficulties contacting customer care.
Image Uploaded by Jishnu Raj:
Hello Jishnu,
Greetings from FPL Technologies!
As per our telephonic conversation, the FD amount will be refunded to your source bank account within 7 bank working days.
We would also like to inform you that your account was closed on the 15th of March as per our records.
We request you to wait for 7 bank working days, the FD will be successfully refunded to you along with the accumulated interest.
We have also responded to your concern over ticket ID: 5370252, please refer to the same and you can always get back to us via the same ticket ID if the refund is not received within the above-mentioned time frame or if you face any difficulties.
Request your patience and understanding with us in the same!
Regards,
FPL Technologies.