| Name of Complainant | |
| Date of Complaint | October 13, 2023 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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The complete lack of professionalism in the recent incident is utterly deplorable. Despite placing an order a substantial 2.5 hours prior, it was abruptly canceled. This not only caused personal embarrassment but also resulted in a grievous waste of everyone’s time, leaving a room full of private guests without their expected delivery.
Upon further investigation, it came to my attention that the order had indeed been picked up by a delivery person but mysteriously never reached its intended destination, making it impossible to track down. The solution offered, which involved placing a new order with a refund, was presented at a time when the restaurant had already closed for the day, rendering the order impossible to fulfill. This fiasco was not only highly frustrating but also deeply humiliating in the presence of my esteemed guests, who were ultimately left without the expected meal.
Due to the delayed inquiry and the subsequent closure of the restaurant, I regrettably couldn’t place a replacement order, forcing my guests to return home without a meal. Given the gravity of the situation and the tremendous inconvenience and embarrassment caused, I insist on receiving double compensation for my wasted time and the affront I endured in front of my guests.
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