Deficiency of service

Name of Complainant Nikhil
Date of ComplaintJuly 15, 2020
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Nikhil:

 

Picture Distortion / NO signal / Poor signal – the Hallmark of TATA SKY service..

Tata Sky customer care has been lying on service technician solving the problem, but there has been no resolution.  I complained on the 8th of July I was told that in 24hr the problem will be resolved. then started the problem, no one shows up,  then finally a person comes after huge commitment and promise of escalation and two hour deadline for resolution.  But classical to TATA SKY delay tactics to close the ticket, the person come but does not know and says he does not have the wires and will come the next day and solve the problem…  Keeping to TATA’s  delightful   customer service till now no one has come…

I have to follwup and to my surprise the service request is CLOSED..  Now the agent tells me a new ticket has to be opened and in 24 hrs a person will come.

frustrated I asked for the supervisor,  he too made the world of promises but alas,  TATA’s value system is not inculcated in process, and TATA SKY employee are free to lie and cheat customers with false promises.  Today again I followed up only to get a promise that tomorrow the service technician will come…

I told the supervisor if TATA SKY believes in meeting commitment he should gurantee 1 year free subscription if this is not done by tomorrow…  He has put a comment, lets see what happens tomorrow…

TATA’s are taking free money from customer when channels fail to work…

 

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Deficiency of service

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