| Name of Complainant | |
| Date of Complaint | February 5, 2024 |
| Name(s) of companies complained against | Agoda |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I Booked A Hotel Through Agoda On 22nd Of December 2023 For Two Days(24-26 Dec 2023) With Booking ID 1143299001. I Paid 13,467 Rupees For The Same. After Few Days I Got Notified By My Bank That The Transaction Has Been Converted Into 24 Months Of EMIs. I Was Shocked As I Never Requested For It In The First Place. According My Credit Card Company, I Will Be Liable To Pay Additional 2200 Rupees Of Interest Plus 119 Rupees As Processing Fee For The Same In 24 Months . When I Raised The Concern With My CC Company, They Informed That The Request For EMI Conversion Was Made From The Merchant’s End(Agoda Company). When I Confronted Agoda On This, First They Kept Delaying The Response And When They Reverted Back After 2 Weeks, They Informed Me That The Emi Request Was Made From My End But Failed To Provide Any Proof For The Same. I Informed That I Never Requested For It And It Does Not Even Make Sense To Convert A Transaction Of 13,467 Rupees To 24 Months Of EMI That Too Paying 2500 Rupees Additionally. If I Can Afford To Pay 13467 For 2 Nights, I Can Definitely Pay It One Time And There Was No Need To Convert It Into EMI And That Too For 24 Months. Agoda Then Requested Me To Speak To CC Company And Request For Foreclosure. I Did The Same But I Was Informed That I Will Be Required To Pay 3% Foreclosure Charges And Additional Gst Charges On The Principal Amount. When I Communicated The Same To Agoda, They Refused To Pay The Foreclosure Charges And For This Reason I Am Not Able To Close My Credit Card EMIs. I Need Help With This.
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