Name of Complainant	Shahad
Date of Complaint	July 18, 2026
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I am a Jio AirFiber customer. On 5 June 2026, the outdoor AirFiber device installed at my premises became damaged due to a fire. I immediately reported the issue to Jio customer support.
Despite multiple follow-ups, the issue remains unresolved and my internet service has been unavailable since 5 June 2026. I have already paid for a 3-month subscription and am unable to use the service for which payment has been made.
I request immediate replacement/repair of the damaged equipment, restoration of service, and compensation or a refund for the period during which the service has remained unavailable.
If the issue is not resolved promptly, I will be compelled to pursue the matter through the National Consumer Helpline and the Consumer Disputes Redressal Commission.
Customer Name:Muhammed fairose
Jio Number :+918089998274
Registered Mobile Number:+919633166393
Complaint/Ticket Numbers:SR00003895DJ
Date: 11/07/2026

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