| Name of Complainant | |
| Date of Complaint | July 18, 2026 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I placed an order for a Jio AirFiber connection for my residence. On 25 May 2026, a Jio representative visited my house to complete the KYC process, which was successfully completed the same day. However, before completing the KYC, the representative did not verify whether permission had been obtained from the neighboring house where the Outdoor Unit (ODU) was installed, even though my connection depended on that ODU.
On 26 May 2026, the installation team arrived to install the connection. During the installation, the technician attempted to connect my house through the neighboring property’s ODU. At that time, the owner of that property refused permission to use their ODU for my connection.
The technician informed me that the installation would be kept on hold until Jio could negotiate with the neighboring house owner and obtain the required permission. Since then, no installation has been completed, and no update has been provided regarding the status of my order.
After waiting for a reasonable period without any progress, I requested that Jio cancel the order. Despite my cancellation request, the order has continued to remain on hold, and no proper resolution has been provided.
I believe Jio failed to perform the necessary site verification before completing the KYC and approving the installation request. This has resulted in unnecessary delays, inconvenience, and a prolonged unresolved order.
I request that Jio:
Cancel my AirFiber order immediately (if it has not already been canceled).
Refund any amount paid, if applicable.
Provide a written explanation for the prolonged delay and failure to complete the installation.
Ensure that such verification is carried out before approving future installations so that other customers do not face similar issues.
I request an immediate resolution to this matter.
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