| Name of Complainant | |
| Date of Complaint | May 19, 2026 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I purchased an Air Conditioner through Flipkart on [30.04.2026] with Order ID (OD437438611485525100)
The product was delivered on [01.05.2026]. At the time of purchase, installation service was promised within a reasonable time. However, even after completion of more than two weeks from the date of delivery, the AC has not been installed.
I have repeatedly contacted customer support through calls/chats/emails on multiple occasions, but no proper support, resolution, or installation has been provided till date.
Due to this delay and negligence:
I was unable to use the product
I faced mental stress and inconvenience
Valuable time was wasted in repeated follow-ups
The service promised during purchase was not fulfilled
The conduct of the opposite parties amounts to:
Deficiency in service
Unfair trade practice
Negligence towards customer grievance
under the Consumer Protection Act, 2019.
Relief Sought
I respectfully request the Hon’ble Commission to direct the opposite parties to:
Immediately arrange installation of the ACOR provide full refund of the product amount
Refund any additional charges paid towards installation/service
Pay compensation of ₹[300/day from the promised date] for mental harassment, inconvenience, delay and given false hopes on installation(4 times)
Pay litigation expenses and any other relief deemed fit by this Hon’ble Commission
List of Supporting Documents
Copy of Invoice
Order confirmation screenshot
Delivery proof
Customer support chat/call screenshots
Email/SMS communication
Any installation delay proof
Declaration
I hereby declare that the facts stated above are true to the best of my knowledge and belief.
Place: [Chennai]Date: [13/05/2026]
Signature:[Y.Rambabu]
Image Uploaded by Rambabu Yalavarthi: