Broken old pieces received instead of 3D miniature

Name of Complainant Arvind Singhal
Date of ComplaintDecember 24, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Arvind Singhal:

I had ordered a 3D couple miniature on 27th November 2023. The order was done through myshopify.com and my order ID is 1341.
Though the commited delivery was 5-7 days, but after a long wait, I received the order today after 27 days, and instead of the 3D miniature, I received a watch and few broken pieces of what seems to be like a mug.

I had done the payment through PhonePe and my transaction ID is T2311271308165277410211 for your reference.

Request you to kindly help me to get a refund from the fraudster.

Image Uploaded by Arvind Singhal:

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