Booking with Agoda: payment deducted but booking not successful

Name of Complainant Gaurav Kumar
Date of ComplaintJanuary 2, 2021
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Gaurav Kumar:

I have made a hotel reservation at Raddison  hotel Agra for 2 rooms from 03-01-2020 to 04-01-2020 online through Agoda.com. After filling all details the website asked for payment. I entered my card details and Rs 4366.32  got deducted from Card but there was no confirmation regarding payment successful and hotel booking. I have contacted the hotel also but they said that they do not have any booking in my name for above said date. There is no booking no available with us with which we can track our booking. Also there is no any customer care number from whom we can sought help

Image Uploaded by Gaurav Kumar:

Booking with Agoda: payment deducted but booking not successful

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