I booked a train ticket from Paytm. Since the train was very late soo i filed TDR from Paytm app at right time. But Paytm told me that I filed TDR very late, and refused to refund my amount.

Name of Complainant	Virendra singh shahi
Date of Complaint	September 15, 2017
Name(s) of companies complained against	PayTM, PayTM Complaints
Category of complaint	Railways
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Text of Complaint by Virendra singh shahi:

On 28 aug 2017 I booked a ticket from BCT to NDLS by Mumbai Rajdhani/12951 for 29 aug 2017 through paytm (order number 3738147695). But I cancelled my plan to go because train was very late that day. Soo I filed tdr at 8.30 pm approx (train actual departure time was 5 pm and train was 6 to 10 hour delay thay day). Paytm respond me at 12.05 am at 29 aug 2017 that my tdr filed successfully. But after 10 days they told me that IRCTC canelled my tdr filed beause I filed TDR at 1.30 pm on 30 august. When i told him that I have proof, they checked all details and apolosised that I filed TDR at right time but its not paytm mistake. They told that its IRCTC mistake and depends on IRCTC to accept or reject my TDR filed. Plz resolve the issue.

Image Uploaded by Virendra singh shahi:

I booked a train ticket from Paytm. Since the train was very late soo i filed TDR from Paytm app at right time. But Paytm told me that I filed TDR very late, and refused to refund my amount.

Submit Your Complaint

Consumer Complaints Court

We Are A Non-Profit NGO Committed To Providing Justice To Consumers

I booked a train ticket from Paytm. Since the train was very late soo i filed TDR from Paytm app at right time. But Paytm told me that I filed TDR very late, and refused to refund my amount.

Leave a Reply Cancel reply