| Name of Complainant | |
| Date of Complaint | August 26, 2023 |
| Name(s) of companies complained against | Booking.com |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I set the filters with no prepayment and free cancellation at booking.com to book a hotel in Singapore, but I lost about C$250 when I cancelled the reservations.
They said the deduction is because of the conversion of the currency. My point is with the condition of free cancellation and no prepayment, they can keep the card info as they always did before, but they really shouldn’t take the money from my card. Not sure why they need to convert the currency 11 months before we live in the hotel?
Since the problem is caused by the technical issue of their website, as a regular customer, I would like them to refund all the money I lost to keep their promises, i.e. free cancellation and no prepayment.
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