JioMoney Customer Grievance Redressal

JioMoney treats all its customers fairly. If you have any queries, requests or complaints, they assure that they assist promptly.

You may reach Customer Care through the mode set out above. The Company shall endeavour to resolve your concerns within 2 working days from the date of receipt

Escalation of complaints

Level 1 – If you haven’t received a feedback for your concerns or if you are not satisfied with the response received from the above mentioned access channels, you may escalate your concerns to our Head – Customer Service by sending an email at Headcustomercare.Jiomoney@ril.com. Please mention the reference number provided to you in your earlier interaction for speedy resolution. The Company will get back to you in 1 working day.

Level 2 – If you are not satisfied with the response received from the Head – Customer Service, you may reach the Nodal Officer, Vishal Gupta to examine your concerns by sending an email at Nodaloffice.Jiomoney@ril.com

Level 3 – In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.