Gozefo Complaints, Customer Care, Reviews, Customer Care Toll Free Number Email ID Contact Details

About

Gozefo (also known as Zefo) is a popular e-commerce wherein customers can shop for verified, high quality used furniture and appliances at.

Customers can buy and sell used furniture, storage, TVs, Air Conditioners, Chairs, Office appliances, sofas.

The products are said to be 100% inspected products with best prices & warranty. Gozefo also offers free shipping, 2 day delivery and COD payment terms.

All transactions are conducted online across India.

Gozefo currently has over 10,000 products across categories like beds, sofas, dining sets, wardrobes, TVs, washing machines, refrigerators and air-conditioners.

It sells both used products as well as unboxed goods from manufacturers.

The company was founded in August 2015 by Rohit Ramasubramanian, Karan Gupta, Himesh Joshi and Arjit Gupta. It previously raised $6 million in November last year.

According to LiveMint, More than half of inventory is sourced from consumers who sell used products. It also sources furniture from e-commerce marketplaces like Flipkart, Amazon, UrbanLadder and Pepperfry. Customers on these platforms exchange their old furniture and appliances in return for new products, while the used products go directly to Zefo.

The company refurbishes and repairs the sourced furniture and appliances, and sells it on its platform.

Gozefo’s competitors include e-commerce companies like eBay which sells refurbished mobile phones, tablets, laptops as well as used books and game CDs.

eBay India also allows customers to sell their used products domestically and internationally.

Quikr and Olx also compete with Zefo.

Customer care

Address of GoZefo

ZEFO FURNITURE STORE, KIRTI NAGAR
The Zefo Furniture Store,2nd Floor,2/5, W.H.S, Kirti Nagar, New Delhi – 110015 , Landmark – near Bikanervala

PHONE NUMBER
+91 9036 011 044
EMAIL:
contact@gozefo.com

ZEFO EXPERIENCE CENTRE, BADSHAHPUR
Zefo Warehouse, SS Group Company, Khasra No. 15/13/1/1/1, 18/2, 19/2, 22/1, 17/2/3/1, Bhondsi Village, Badshahpur District, Gurgaon, Haryana

PHONE NUMBER
+91 9036 011 044
EMAIL

ZEFO STORE, GURGAON
The Zefo Store, 3rd Floor, JMD Regent Arcade, Mehrauli-Gurgaon Road, DLF Phase 1, Sector 28, Gurugram – 122002

PHONE NUMBER
+91 9036 011 044
EMAIL: contact@gozefo.com

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Complaints

GoZefo has more than 100,000 customers.

A bulk of these customers are satisfied with the customer care service that they receive from GoZefo.

However, there are disgruntled customers and sellers who are not satisfied and have raised complaints both on the consumercomplaintscourt.com as well as on twitter.

GoZefo has a competent and efficient customer care department which addresses problems and complaints speedily and resolves them to the satisfaction of the customer.

We are sorry for the trouble you have to go through, please elaborate your concern and DM us your registered contact number, we will check and assist you accordingly.

— gozefo (@TeamZefo) October 15, 2018

We are sorry for the trouble you had to go through. It was a technical glitch, due to which the site was showing this product is available, but it was already sold. Your feedback has been forwarded to our tech team and getting this fixed.

— gozefo (@TeamZefo) October 15, 2018

@TeamZefo Gozefo is useless, totally Time waste webpage and third class customer service

— ashish choudhary (@ashish_ch97) October 14, 2018

As per records, the returns have been initiated under the reference id 758296 as a replacement. Kindly place a new order and contact you back. So that, we can process further and assist you accordingly.

— gozefo (@TeamZefo) October 9, 2018

Zefo has taken my product and Money

Text of Complaint by Deepu:

I have sold my product to GoZefo and they have credited that money to my Zefowallet instead of transffering to Bank Account. That time Zefo people said, sir this money you can use any time and validity was showing up to March 2021. Sudenly now they have expired my balance in wallet and its suprised to see that.

This is to inform you that this wallet money is mine as i sold my product to GoZefo, how they can do like this. If it is gifted balance its fine to expiry, but its the money which i sold my bed and dinning table. How Zefo can cheat with me like this.
These Gozefo company is cheating with customer and taking product from custumer and they are not transferring the money , after taking product they are sending to zefo wallet, few days after if you will see that money has expired.
I called so many times to Zefo people and given complaint to them and they are not listing at all.

Request you to plesae take action on this and ask them to refund my 4000 rupees.

This is my register mobile number (9611674997) for Gozefo.
Product Pickup ID : 513577, 511755, 511754

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How file a consumer Complaint against GoZefo in Consumer Forum

If a customer is not satisfied that his complaint has been satisfactorily addressed even by GoZefo’s customer care center, he may file a consumer complaint before the Consumer Court or Consumer Forum.

The complaint has to be filed in the district consumer forum of the city. The complaint should contain the following information:

(i) The name, description and address of the complainant.

(ii) The name, description and address of the opposite party or parties, as the case may be as for as they can be ascertained.

(iii) The facts relating to complaint and when and where it arose.

(iv) Documents in support of the facts contained in the complaint.

(v) The relief sought.

The complaint should be signed by the complainant or his authorized agent. The Complaint has to be filed within two years from the date on which the cause of action has arisen.