Tata Sky Complaints

Tata Sky Complaints, Customer Care, Reviews, Customer Care Toll Free Number Email ID Contact Details

Tata Sky is one of India’s largest DTH (Direct to Home) providers.

It has over 16 million subscribers.

It is obvious that with such a large subscriber base, Tata Sky has to face a large number of complaints and grievances from its subscribers.

As any responsible customer oriented organization, Tata Sky has also set up dedicated help lines and customer care department to resolve the problems, complaints and grievances of subscribers.

Tata Sky has an efficient and competent customer care centre.

They ensure that the numerous complaints filed by subscribers relating to issues such as the non-receipt of TV channels, over billing, poor signal quality etc are resolved speedily.

If the procedure given with regard to Tata Sky Complaints followed, it is certain that the problems can be resolved successfully and promptly by the customer care department of Tata Sky.

Tata Sky Complaints

 




Name:

Tata Sky Customer Care

Designation:

GM – Customer Service

Address:

Tata Sky Ltd. 
Unit 301 to 305, 3rd Floor,
Windsor, 
Off C.S.T. Road, Kalina,
Santacruz (East), Mumbai 400098.

Phone:

1800 208 6633
(Toll free)
1860 208 6633, 
1860 120 6633, 
1860 500 6633
(From All Lines. Applicable rates chargeable by the telecom operator.)

Email:

 help@tatasky.com

Twitter:

@TataSky

online chat support:

https://www.mytatasky.com 

Tata Sky Complaints are filed regarding a number of issues such as non-receipt of TV signals, over charging of bills, poor quality of audio or video signals etc.

Tata Sky Customer Support details

Subscribers requiring assistance can contact the call centres and request assistance from the customer support staff.

The Tata Sky Helpline can be reached from all lines on 18602086633, 18601206633 & 18605006633.

Toll free Telephone number

The toll free number of Tata Sky is 1800 208 6633.

Subscribers can call the 24-hr customer service centre at the numbers given above to register their complaint.

E-Mail

Tata Sky Complaints can also be emailed at help@tatasky.com.

Questions, comments or suggestions are also welcome to be emailed.

Please mention the Tata Sky account in the subject of the mail for quick response from the customer service department to the complaint.

Procedure for redressal of complaints through the call centres

Tata Sky has a well-defined procedure that subscribers should follow.

The subscriber should call the Tata Sky 24×7 helpline to lodge complaint with the call centre.

The executives in the Call Center Customer Care department are trained to answer Subscriber queries in 13 languages.

On receipt of the Subscriber call, the associate shall register the Subscriber’s complaint and issue a docket number to the Subscriber.

Tata Sky has assured that at least ninety per cent of complaints relating to non-receipt of all signals (other than those caused by disturbances of weather or natural calamities) by Subscriber, shall be redressed and signals restored within a period of twenty-four hours of the receipt of the complaint.

In case of complaints (other than non receipt of signals) by Subscriber, at least ninety per cent of all such complaints shall be redressed within a period of forty-eight hours of the receipt of complaint.

All other complaints shall be addressed as early as possible.

Legal rights of DTH consumers

Under the Direct-to-Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007 the Telecom Regulatory Authority of India (TRAI) has set certain minimum quality standards to be followed by DTH operators with respect to their services, including redressal of subscriber grievances.

For example, it is mandatory for DTH service providers to give the subscriber a proper, detailed bill showing the tariff towards the subscription package, value-added services (if any) and applicable taxes.

Similarly, every DTH provider has to give a warranty for equipment (including the set-top box) bought by the customer.

During this warranty period, no charges can be imposed by the service provider for any repairs or home visits for such rectification of faults in the equipment.

The regulations also provide for complaint redressal. Every service provider has to have a call centre and also a nodal officer for the purpose. There is also a time limit for resolution of complaints.

Complaints pertaining to non-receipt of signals have to be redressed and signals restored within 24 hours. Other complaints have to be redressed within 48 hours.

The regulations further provide that no complaint shall remain unresolved beyond five days. If it does, the subscriber should be given a proportionate rebate in the subscription from the sixth day of the registration of the complaint till its satisfactory resolution.

This is in addition to any other relief that the subscriber may seek and get under any other law in force.

A consumer can also complain to TRAI for violation of these regulations

In Tata Sky Limited vs Kamla Lall (RP No 3044 of 2010, decided on January 14, 2011), the apex consumer court has held that DTH operators who provided deficient service will have to compensate the consumer.

Details of nodal officers of Tata Sky

Tata Sky has, in addition to the dedicated call centre network, nominated nodal officers for redressal of grievances of those subscribers who are not satisfied with the redressal at the call centre level.

Such subscribers can contact the nodal officers citing the docket number issued by the call centre.

 

Address and contact details of the Nodal officers

State / U.T.

Nodal Officer

Telephone number of the nodal officer

Address

NORTH ZONE

DELHI

Sanjay Mittal

0172-6000177

Regional Office North, Tata Communication Compex, Mandi Road, Chattarpur, New Delhi – 110074

Email Address

nodalofficer@tatasky.com

HARYANA

CHANDIGARH

Vikrant Sehgal

0172-6000177

E-46, Eltop Industrial Area, Phase –VIII, SAS Nagar, Mohali, Distt. Ropar – 160071

HIMACHAL PRADESH

JAMMU & KASHMIR

PUNJAB

RAJASTHAN

Prassana Kumar Singh

0141-6000177

2nd Floor, Unit -1, Mahima Triniti, Plot No. 5, Swage Farm, New Sanganer Road, Jaipur – 302019

UTTAR PRADESH (EAST)

Amit Singh

0522-6000177

Cyber Tower, 3rd Floor, Plot no. TC-34/V-2, Vibhuti Khand, Gomti Nagar, Lucknow – 226010

UTTAR PRADESH (WEST)

Dilip Kumar Mandal

0135-6000177

The Corenthum, 3rd Floor, Tower B, A-41, Sector 62, Noida – 201301

UTTARAKHAND

EAST ZONE

ARUNACHAL PRADESH

Joydeep Roy

033-60001771

Dihang Arcade, 3-D, 3rd Floor, ABC bus stop, G.S. Road, Guwahati – 781005

ASSAM

MANIPUR

MEGHALAYA

MIZORAM

NAGALAND

SIKKIM

TRIPURA

BIHAR

Rohan Mehra

0172-6000177

2nd Floor, Ravi Chandra Estate, 42 Fraser Road, Patna – 800001

JHARKHAND

ORISSA

Samit Mitra

0674-6000177

Archid Avenue, Plot No 698, 1st Floor, Satyanagar, Bhubaneswar – 751007

WEST BENGAL

Sujit Mondal

033-60001771

5th Floor, Akash Towers, 781 Anandapur, Kolkata – 700 107

Email Address

nodalofficer@tatasky.com

WEST ZONE

GUJARAT

Sandesh Patel

079-60001771

A/6, 3rd Floor, Safal Profitaire, Corporate Road, Opp. Ramada Hotel, Nr. Prahalad Nagar Garden, Prahalad Nagar, Ahmedabad – 380015

DADRA & NAGRA HAVELI

DAMAN & DIU

MAHARASHTRA (MUMBAI)

Pawan Kumar Garg

020-60001771

Unit 103, 1st Floor, Windsor, Off C.S.T. road, Kalina, Santacruz (East), Mumbai – 400098

MAHARASHTRA (THANE)

Saurav Kumar

020-60001771

Unit 103, 1st Floor, Windsor, Off C.S.T. road, Kalina, Santacruz (East), Mumbai – 400098

MAHARASHTRA (PUNE)

Yogesh Sharma

020-60001771

402-403, Renaissance Business Center, CTS NO. 14/A, Wellesley Road, Near Rosary School, Pune – 411001

GOA

0832-6000177

MAHARASHTRA (NAGPUR)

Arvind Gupta

020-60001771

2nd Floor, Thapar Enclave, University Library Road, Ramdaspeth, Nagpur – 440010

MADHYA PRADESH

Ramesh Baliga

0731-6000177

417, 4th Floor, SHAGUN Complex, Vijay Nagar Square, A B Road, Indore – 452010.

CHHATISGARH

Swapnil Shukla

0771-6000177

2nd Floor, Chawla Tower, Shankar Nagar, Near Bottle House, Raipur – 492001

Email address:

nodalofficer@tatasky.com

SOUTH ZONE

ANDHRA PRADESH

KB Krishnam Raju

040-60001771

4th Floor, KRB Towers, Domokonda House Bhupal Towers, Somajiguga, Rajbhavan Road, Hyderabad – 560082

TELANGANA

KARNATAKA

Vijayakumar Ramasamy

080-60001771

Kirloskar Business Park, Block C, 1st Floor, Bellary Road, Bangalore – 560024

KERALA

Shaji C

0484-6000177

Noel Focus, 6th Floor, Sea Port Airport Road, Chittethukara, CSEZ PO, Kerala – 682037

LAKSHADWEEP

TAMIL NADU

T.Shanmugamanivel

044-60001771

First Floor, Symtec, F-5, 3rd phase, Ekkaduthangal, Chennai – 600032

Email address: nodalofficer@tatasky.com


Procedure and benchmarks for redressal of complaints through the Nodal Officers (if not resolved by the call centre as per the above).

Procedure- Subscriber to approach the Nodal Officer, at the contact details given above if the Subscriber is not satisfied with the redressal of his grievance by the call centre.

Benchmark- The benchmark for redressal of complaints through the Nodal Officers is ten days.

Complaints regarding removal of Sony Channels

Recently, a large number of complaints have been filed against Tata Sky for removing
Sony and India Today channels over pricing issues.

Tata Sky removed 32 channels of Sony Pictures Networks India.

There was a severe backlash from subscribers and multiple complaints have been filed against Tata Sky.

In effect, popular TV channels such as Sony Entertainment Television, SAB, Max, AXN, Sony Pix, Aaj Tak and India Today TV were taken off the air by Tata Sky on October 1, 2018.

Tata Sky has kept 10 SPN channels (SET, SET HD, Sony SAB, MAX, Sony Six, Sony Ten 1, Ten 1 HD, Sony Ten 2 HD, Sony Ten 3 and Pix HD) and one India Today channel (Aaj Tak) on the platform.

But to add these channels also, subscribers have to give a missed call on a specific number.

Unfortunately, the phone number provided by Tata Sky was continuously busy or not reachable, and the customer care service has crashed.

How file a consumer Complaint against Tata Sky in Consumer Forum

If a customer is not satisfied that his complaint has been satisfactorily addressed even by the nodal authority, he may file a consumer complaint before the Consumer Court or Consumer Forum.

The complaint has to be filed in the district consumer forum of the city. The complaint should contain the following information:

(i) The name, description and address of the complainant.

(ii) The name, description and address of the opposite party or parties, as the case may be as for as they can be ascertained.

(iii) The facts relating to complaint and when and where it arose.

(iv) Documents in support of the facts contained in the complaint.

(v) The relief sought.

The complaint should be signed by the complainant or his authorized agent. The Complaint has to be filed within two years from the date on which the cause of action has arisen.

Examples of Tata Sky Complaints already filed

A large number of complaints have been filed against Tata Sky for deficiency in service.

However, Tata Sky has a reputation of speedily resolving all complaints in a time bound manner.

Tata Sky’s CEO, Mr. Harit Nagpal, is highly responsive to customer complaints. He can be reached on twitter at https://twitter.com/haritnagpal

Tata Sky Customer Care Complaints

 

14 thoughts on “Tata Sky Complaints

  1. Pathetic service it’s been 4days and problem is not resolved . customer care unit call after every 1 hour and asking for same question which is replied many times . today I have received app30calls from Tata sky.plzlook into matter.they kept calling even after asking them not to call

  2. Pathetic service :

    The technical guy collected 3700 Rs for two setup boxes connectivity. Provided the boxes and receiver but still no response…Customer care team having fun on asking how can I help you sir? every time though my 20th call… All supervisors…!

    Still my problem not solved and no response for my money…Complained here too…calling asking bank account for refund! where i refused to share the bank details that also gone….

    Please pay attention on this issue.

  3. Hii I am calling to customers care sinces 1hour not lifting our phone call and Iam using tatasky some channels were not coming for one week customer care were said that download the tatasky app. That all please contact mee

  4. Tata sky make fool people to make money also they send third person to installation and
    When I call to customer care call center they reply me they don’t have any information about that third person? Who come from Tata sky.??
    And that third person charge me 1250 don’t know why??
    My Tata sky is-1166781052

  5. Services of Tata Sky are terrible. Whenever I make a complain it will be sorted out after four to five days. Service center don’t respond within 2 hours. They don’t provide services on time. Pathetic service, I m thinking to switch to other service.

  6. 1. I am tatasky consumer for last 10 years. My SUB.ID is 1017577105.From 31/3/19 I am unable to view TV as there is some problem with my set top box. I complained to help line number of tatasky. Their representative came . after checking he informed me that set top box is not working properly and insisted me that I must by new set topbox by paying hefty amount. I told me to see set top box and if there is minor defect like loosening of some soldering he should rectify it. He told me that he is not authorised to open set top box. He again insisted to buy new set top box at hefty price in guise of upgradetion.
    2.We are all aware that price of set top box includes cost of disc antenna + installation thereof and promotional offer while purchasing new connections. In my case first of all tatasky should have repaired settop box instead of insisting on purchase of new one. But they wanted me buy new set top box by paying hefty amount. If they insisist on new set top box they should reduce cost of disc antenna and installation thereof and also should give benifit for promotional benifits.
    3.I gave made complaints umpteen numbers of time to their help line+ nodal officer but there is no response except sending computer generated reply. I am without service from 31/3/19though Ihave made advance payment .
    4.Tatasky is adopting UNFAIR TRADE PRACTICE and their attitude is not consumer friendly. They are taking advantage of their position and I am totally disappointed and dissatisfied with treatment they gave to 10 years old customer.
    VINOD N SOLANKI

  7. Tata Sky will not provide any solution to any of our problems , it’s been from one month that they are not solving the issue, they are just fooling us so it’s better we all together file a case against them

    1. Yes correct.. very worst customer service and customer care head.. i am also facing same problem.. but i have also say TATA TO TATA…..

  8. I opened a complaint on 4-May against Service request no:SR0405192293389 for bad signal , inspite of clear weather. No one visited till data and customer care asking to pay 100 Rs for technician visit. I am paying 500 Rs monthly for channels. Poor services

  9. Tata sky services are very poor I am writing them and sending emails for the last one month regarding the dish problem which is not solved and they charge for the visit of their technician RS 150//- and we can’t do anything as they debit our account .Even we have to pay for the days it has not worked and not seen by us I am Facing lot of problem

  10. I am following up on my request from last 1 week and the technician closed the older ticket without even looking at the fault.
    Re-opened a new ticket and after follow ups, he calls and now when I requested him to come over in the evening, but he completely refused to come over. He said he can come only on Saturdays. Are we nuts to invest our money and beg for service.
    The customer care person says, they can’t see the dish at night, so they refuse to come. Do you even bother to check where the dish is connected? It could be a different problem, no regarding to dish at all…
    You guys simply enjoy harassing the customers…..
    This is not the first time I am facing this…. but now I have lost all hopes of having to continue with TataSky.

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