Annual recharge ₹2498 done accessing airtel.in for my mobile no., not reflected against my phone no.9854059607 hence again recharged same amount on 10.05.21 and connection resumed. Amount paid on 6.5.22 not refunded, consented to adjust in next cycle w.e.f.10.05.22, but now denied the same and connection disrupted

Name of Complainant Devi Bhakta Upadhyaya
Date of ComplaintMay 11, 2022
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Devi Bhakta Upadhyaya:

Annual recharge ₹2498 on 6.5.2021done accessing airtel.in for my mobile no., stated to be not reflected against my Mobile no.9854059607 hence again recharged same amount on 10.05.21 and connection resumed. Amount paid on 6.5.22 not refunded, consented to adjust in next cycle w.e.f.10.05.22, but now denied the same (vide email through appellate.nesa@airtel.com dated 10.05.22) and connection disrupted. Either refund the amount or resume the connection. Payment reference no/Identifier No.of PAYU.IN is 2105062045790 of 06.05.2021 paid through Internet Banking of Axis Bank Ltd. With Ref No INB/882617435/PAYU.IN Dated 06.05.2021.

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Annual recharge ₹2498 done accessing airtel.in for my mobile no., not reflected against my phone no.9854059607 hence again recharged same amount on 10.05.21 and connection resumed. Amount paid on 6.5.22 not refunded, consented to adjust in next cycle w.e.f.10.05.22, but now denied the same and connection disrupted

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