Against IRCTC for refund of Ticket Deposit Receipt in the event of cancellation of train by railways and vague reply by officials regarding the same.

Name of Complainant Aleena Babu Panadan
Date of ComplaintAugust 21, 2019
Name(s) of companies complained against
Category of complaint Railways
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Facebooktwitterredditpinterestlinkedinmail
Text of Complaint by Aleena Babu Panadan:

Train Name- LTT GARIB RATH(12202) From- THRISUR(TCR) To- THANE(TNA) PNR No- 4161761805 the journey which was informed to me as cancelled by IRCTC twice. Scheduled departure of my journey was 2:02 pm from TCR. Later on by 4:16 pm on date of journey I received another notification from IRCTC stating that my journey is partially cancelled & that train will leave from MAJN of which the time was not mentioned so I assumed that the time of departure from MAJN would be 8:05pm as per the normal schedule of train. Practically it was not possible to reach MAJN & thereby catch the train by 8:05pm so I waited for refund of my ticket amount which was not credited to my account neither was I informed about the same.
My question is why am I supposed to apply for TDR when I’m notified that train is cancelled by IRCTC & later informed as partially cancelled whereby the station which I’m supposed to board is not even nearby & impossible to board as it would be a miracle if I board from MAJN within 4 hours after knowing that train is partially cancelled amidst floods. Even if they expect consumers to apply for TDR whereby train is cancelled by them itself, they are obliged to notify further rights to claim refund which they have failed to perform & when I approached them for refund, they simply denied stating time for the same has elapsed.
It’s the duty of IRCTC to address my claim as it is my right to claim refund which if denied reaches undeserving paths & such instincts whereby too many people suffer such loses and the amount when accumulated reaches to a huge total is inhuman.

Image Uploaded by Aleena Babu Panadan:

Against IRCTC for refund of Ticket Deposit Receipt in the event of cancellation of train by railways and vague reply by officials regarding the same.

Leave a Reply

Your email address will not be published. Required fields are marked *