Name of Complainant	Pratik Shinde
Date of Complaint	May 23, 2021
Name(s) of companies complained against	zomato
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
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1. Actually i had ordered from the zomato and firstly they had promised a delivery time of 12:20-12:30pm then later the delivery time changed to 12-30-12:40pm then again the delivery time changed to 12:35-12:45 then later because of the extended delivery time I canceled my order and asked for fast refund to order from other hotel. But they refused to refund and said to wait for 5-7days. If this is their policy of refund then why dont they give a order in credit to a customer

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