Name of Complainant	Shelly Paul
Date of Complaint	May 14, 2021
Name(s) of companies complained against	PayTM
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Hi Officer,

THIS IS URGENT AND IMPORTANT: I am writing this official complaint letter for my order “Apple Airpods True Wireless Bluetooth Headset” (order ID 13338297033) which I placed and paid for on 21st April 2021 and I have not received my order till date (12th May 2021). 

I HAS BEEN 22 DAYS AND THERE IS NO PROGRESS ON MY ORDER. It still shows in “Confirmed” status, which was the last update on the same day I placed my order. There is no way to contact a human customer care executive who can address my shopping order related issue. No way to create a ticket too; I have tried the mobile app as well as the website which is very faulty. KINDLY ADDRESS MY ISSUE BY CONTACTING ME ON MY MOBILE NUMBER 8369238658.

Detailed information:

The last update under “Track your order” link in the Paytm mobile app was at 8:31 pm, 21st April – “Your order is being processed by the seller”. This update is of the same day as the order placement date and there has been NO PROGRESS on the tracking details ever since. It has been 22 days till date, and after every 2 days the details under “Where is my order” link on Paytm mobile app changes that the order will be delivered after +2 days. For example, if today is 12th May, I will see a message that it will be delivered on 14th May. I have been seeing this kind of +2 days postpone since day 1.

There is no way on earth to contact with a “human” customer care executive who can address my issue of my shopping order. All the numbers given out there are automated. Can someone please update me on my order by contacting me? I have paid Rs. 11,975, for which I feel that my money has been wasted! 

PLEASE CONTACT ME ON MOBILE NUMBER OR EMAIL ME. THIS IS URGENT AND IMPORTANT.

Regards,

Shelly

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