| Name of Complainant | |
| Date of Complaint | January 19, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My name is ishan bhatt ..
7566666917.
I am a customer of Vodafone from 2011.
Recently i am facing lot of problem ..
From December company is robbing me … i had an unlimited plan previously with limited data ( so via my knowledge unlimited ment to be unlimited and data was not so they mentioned ) i was charged 1600 rupees for sms which later i came to know unlimited have different definition for Vodafone. . So i had a talk with some executive. . And he committed me a waver but that never happened. Another executive changed my plan and added a 3000sms (rs 145 approx) over a call when i required to port out .. and committed me that i will not face this problem again. He suggested me to download Vodafone application so that i can keep count of my sms what i did..and paid all of the bill without waver (so foolish of me/ i thought it was my mistake although it wasn’t ). .
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Now i kept the count of my sms i have 3 different plans on my number .
1 – primary plan which have some sms.
2 – sms pack 30 rs which had 300 sms(activated before 18 dec 2017)
3 – sms pack 145 rs approx which had 3000sms .. (activated just after my bill date 18 dec 2017).
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So i have minimum of 3000-3300 sms ..
I did approx 2600 messages .. and i am again charged some 450 approx for my sms on 18 jan 2018 plus all the rental charges for sms pack … why .
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I am not able to understand
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And i had a count of sms on my application which shows me how many sms i am left with … which i kept count from the first day .. .
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So why am i charged again…??
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Or there is some hidden fraud charges what Vodafone guys add after targeting their old customers .. .
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Or the application is a trap??.
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Or the commitments of their teli calling executives are just a joke .. ..
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I was committed a waver what i didnt got till now ..
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executive promised me that i would not be charged for 145rs plan for 6 months ( which again is a false commitment / coz i am charged for it )
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My money doesn’t grow on tree ..
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And last time i supposed it was my mistake so i paid every dime of their worthless bill .. but not this time .. i m not wrong this time .
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I am charged for sms even i didnt used all sms i had .. i am charged even i have 3 plans of sms.. .
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I dont know where this company is from and i don’t even care .. but this is india . And there are many other networks which r way cheaper than Vodafone. . And Vodafone being expensive and specially robbing me .. putting a hole in my pocket .
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I will not pay the extra fraud unreasonable charges …
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And if needed i will change my connection to some another reasonable connection provider .. and file a legal case against the company .. 1000 is not a big amount for me .. i paid 2000 bill in december which i shouldn’t had .. coz i think it was my mistake that i think unlimited is unlimited. . But this time i am not wrong and i am very angry coz Vodafone people are robbing me again..
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I want conclusion asap ..
Coz time is more valuable than money for me ..
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.i want result asap.
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(Vodafone’s victim)
Ishan bhatt.
