| Name of Complainant | |
| Date of Complaint | March 6, 2018 |
| Name(s) of companies complained against | Zoomcar, Zoomcar complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked the car on rent from Zoomcar, after using the car i had dropped off the car in the same condition. But then too they are asking me to pay ₹1000 as cleaning charges, which i no where reasonable/liable. I tried to reach customer support but there isn’t any response from them.
I had even incurred fuel charges of ₹500, which they had to pay me back, but after charging me ₹1000 unwanted charge, they are asking me to pay them.
Image Uploaded by Abhishek:
I have been a zoom car customer for more then 1 year. Recently I completed one drive with booking id JPS64I4HD. After finishing the ride I got a message claiming 2500 rupees for crossing 125 KMPH for once in a 7 hour drive. They never informed about the same during booking nor did they have any mechanism inside the car giving me warning about speed restrictions. My avg speed would not be more then 70 KMPH.
Bottom line is hiding information and charging customers for hidden clause is entirely unethical practice. Moreover their cars are filthy and out of proper maintenance. I have decided not to pay this extra charge and I want an apology for the trouble caused to me by this organization by repeated calls claiming the unjustified money.