Zomato Payment Incomplete But Amount Is Deducted

Name of Complainant Satpurkar M P
Date of ComplaintSeptember 27, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Satpurkar M P:

Order No: 3317307587, Dated: 26/08/2021, At 07:17 PM,
Restaurant: Hari Om Dhaba, Item: Dal Khichadi, Amount: 109.42

I ordered food on Zomato on 26/08/2021 for Rs.109.42 using a Debit Card. The money got deducted immediately from my account but Zomato says payment was incomplete and the order was not processed further. I have attached the screenshot of the order and transaction details. While Communication Zomato People say to Contact the Bank. Bank Said Amount is debited by reference no: POS:ZOMATO/110019/123813154521. I want a refund for the amount deducted from my account and also let me know when it will be processed.

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