Zomato – Order not delivered and not issuing refund

Name of Complainant Adeeb Syed
Date of ComplaintMay 23, 2022
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Adeeb Syed:

Zomato order id: 4057979706

My order has not been delivered but it’s showing item delivered. I had called the restaurant they said the food is out of stock and said that they’ll cancel the order but they didn’t cancel it. And minutes later it showed me order delivered. I called the delivery man he told me they had closed the restaurant when he reached there. Please check accordingly and provide me my refund. Below attached are the screenshot of call made to the restaurant and the outgoing and incoming call of the delivery man.

Image Uploaded by Adeeb Syed:

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