| Name of Complainant | |
| Date of Complaint | September 10, 2023 |
| Name(s) of companies complained against | zomato |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I recently ordered from Zomato and I didn’t receive the order. When I complained about the incident and the rude behaviour and attitude of the delivery guy I was offered discount promo code against my order amount. I asked them to refund my money through original mode of payment as I don’t wish to use Zomato in future but they didn’t consider this. If I made a payment through UPI bank account then the refund should also be credited to my bank account. I have no use for the promo discount. I reached out to the Zomato on email but no use. They are just responding that we gave you the voucher. I also need to understand whether Zomato is responsible for not delivering the food when we have guest waiting to be fed and the Zomato showing that the food is already delivered. Isn’t Zomato should compensate for the humiliation and discomfort caused by such services. Forget about the compensation, I just expect that the refund should be done in original mode of payment rather than discount codes or promo offers. Please look into the issue.
