| Name of Complainant | |
| Date of Complaint | May 1, 2023 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered a roll from fados using Zomato app. I placed the order at around 12 am and the order was accepted. It said that they will deliver the order in 1 hour. After waiting for 1 hour i have contacted Zomato and I was assured that it will be delivered in 10 minutes. This was at 1 am. Then at 2.30 am I got a message stating that my order is delivered. I’ve contacted Zomato they couldn’t contact the delivery person and processed a refund. I couldn’t order food from another place since Zomato asked me to wait and it cause me lot of trouble. How can this be justified? Please advise
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