| Name of Complainant | |
| Date of Complaint | October 22, 2023 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ordered for a Falafel & Hummus and a Chilli cheese toast from Legume on Zomato at roughly 4.05 pm
When i opened the bag i found out that it contained only one package – Falafel and Hummus and the Chilli Cheese toast was missing
I complained about this to their customer service but they refused to grant me a refund or a replacement saying they needed it to verify from the restaurant. I have them pictures of the package to show them it was undelivered. They still refused.
As i see it, it’s a classical case of FRAUD. Enticed the customer into paying but did not deliver the goods and service.
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