| Name of Complainant | |
| Date of Complaint | August 28, 2020 |
| Name(s) of companies complained against | zomato |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi,
On 19th Aug 2020, I ordered food from Kritunga Restaurant (3rd floor, near esteem mall, sahakar nagar, Bangalore) using ZOMATO delivery app ORDER ID : 1484033977 and I paid Rs: 700.68. My food was never delivered and the zomato delivery agent didn’t even respond to my calls. I tried to contact zomato call centre through chat and the response from them was indecorous. Instead of refunding my amount the support executive (Sahil) asked me to order again.
I drafted a mail to order@zomato.com the same day and it’s been 5 days and there is no update from their end till now. They are causing me mental agony whenever I ask for the same asking me to wait 3 more days.
Please find the screen shot of the chat with zomato customer executive.
Image Uploaded by Naveen: