Zomato cheated on not giving refund on my cancelled order

Name of Complainant Sonal
Date of ComplaintAugust 20, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sonal:

I placed order on Zomato on 15th august; while making payment my earlier was set on Simpl. I did not want to make payment using this, but Zomato does not alert user and one single click directly made my order successful.

Order Number: 2006931165
₹640.80
On canceling order, it got cancelled but without refunding my amount. Imaging if user is immediately cancelling the order, within 5 seconds. Food possible will not be prepared, still user is not getting refund for same. This is cheating users. there could be a mistake in huge orders, amount could be of larger amount too. But user will have to bear the cost and not get this even after cancelling the orders. This is pathetic service.

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Zomato cheated on not giving refund on my cancelled order

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