Yatra Refund for a cancelled ticket Booking Ref No.2106220001810

Name of Complainant Md Merajuddin
Date of ComplaintSeptember 10, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Md Merajuddin:

Hi Team,

I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons.

Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge.

After lodging my complaint to customer care of Yatra, firstly they tried to close the case without resolving the issue. In response I highlighted to them and followed up as the issue was not resolved.

Then they tried to make me fall in their trap of Yatra service fee & other non-justified charges, which Yatra was levying.

However after several mail, they agreed to deduct the actual airline cancellation charges and refund the remaining amount.

However, more than 48 hours has passed since then & I am yet to receive any update on my refund payment processing.

Whereas, upon checking on Yatra Website, the website does not show any details of my refund rather they have this message displayed on my account.

Dear Md Merajuddin,
Thank you for booking with Yatra.com
We cannot find any refund request for the reference number- 2106220001810.
If you have cancelled your flight directly via the airline or the airline has cancelled the flight, please go to Mybookings and cancel the existing booking to claim refund.
Once the refund is initiated, you will get an SMS and email about the refund details.

Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money.

Image Uploaded by Md Merajuddin:

Yatra Refund for a cancelled ticket Booking Ref No.2106220001810

One thought on “Yatra Refund for a cancelled ticket Booking Ref No.2106220001810

  1. Hi. Greetings from Yatra.com! Please find below the bifurcation of the refunded amount:

    Ticket Cost: INR 26694.00
    Airline Cancellation Penalty Deducted: INR 6300/- ( INR 3150 per passenger per sector )
    Refund from Airlines: INR 20394/-
    Promotional Discount Deducted: INR 1335/-
    Yatra Service Fee Deducted: INR 800/- ( INR 400/- per passenger per sector )
    Total Refund Amount: INR 18259/-
    Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

    Yatra Care

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