| Name of Complainant | |
| Date of Complaint | August 11, 2020 |
| Name(s) of companies complained against | Yatra |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have booked ticket for Japan via Yatra. Since the lockdown started they are saying airlines will issue refund however today airlines made it clear that Yatra is responsible for refund. PNR: NRHLA8
Airlines even told me that they have put waiver on my ticket so i am eligible for a refund. However, Yatra needs to contact them and expedite the process. Its been 2 months of getting stupid automated replies and selling lies. I will make sure nobody I know ever book ticket from Yatra.
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Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care