Name of Complainant	Samya Ghosh
Date of Complaint	August 4, 2023
Name(s) of companies complained against	https://brandclothing.myshopline.com/
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I am writing to bring to your attention a concerning issue with my recent order 326430399430 order placed on https://brandclothing.myshopline.com/ for 4 nos of Linen shirts @ 1198/-, which was delivered on 03-08-2023. Unfortunately, I received the wrong items and there are quality concerns as well.
I had ordered a total of four linen shirts as per my order details, however, I received only three shirts in the package. Furthermore, the quality of the shirts that were sent does not match the expected standard. The fabric and overall craftsmanship of the shirts are far below the quality. All the shirts are torn, ripped and dirty. One of them looks like a used dusting cloth.
I kindly request your prompt assistance in resolving this matter. I would appreciate it if you could arrange for the following:
1) Replacement: Kindly send the correct items, which include four high-quality linen shirts as originally ordered. Please ensure that the replacement items are of the expected standard and quality
2) Refund: If arranging for a replacement is not feasible, I request a full refund for the cost of the shirts and any associated shipping fees. It is important to me that this matter is resolved in a fair and efficient manner
I have attached a copy of my order confirmation for your reference. Please review the details and take the necessary steps to rectify this situation. I rely on Amazon for its exceptional customer service and trust that you will take immediate action to ensure my satisfaction.

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