Wrong product received and return cancelled

Name of Complainant Rahin
Date of ComplaintMarch 25, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rahin:

Placed an order via ajio with order id FN4079407572 on 15th march. I received the wrong product which is completely different and cheap from what I have ordered. Hence, called and contacted customer service and requested for return and refund.
After verification they cancelled the return by stating they sent me the right product.
I have sent the images of the product received still they are not giving me refund

Image Uploaded by Rahin:

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