| Name of Complainant | |
| Date of Complaint | July 18, 2022 |
| Name(s) of companies complained against | Amazon.in |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Under the instruction of my client Mr. Shivam Soni, having address 458, Indra Nagar, Vashi Naka, Mahul Road, Chembur, Mumbai -400074. The following legal notice is being served on you for your compliance –
1. My client Mr. Shivam Soni is a law pursuing student and was in need of a laptop for his educational purpose. Accordingly, he selected a laptop of Mi Company of model Mi Notebook Ultra. My client states that the said laptop was ordered by him from amazon.in as on 20/02/2022.
2. My client states that the said order was accepted and you were appointed as the seller and accordingly an invoice was raised as of 20/02/2022 bearing Invoice Number BOM7-5253797. The following are the details of the said order -:
a)
Order Number – 403-1327891-2463569
b) Invoice Number – BOM7-5253797
c) Invoice Details – MH-BOM7-1034-2122
3. My client states that on 21/02/2022 at around 10.30 pm my client received the parcel and when he opened the parcel after returning home, he was shocked to see that the package he received did not contain any laptop, but had 2 diaries in it. My client states that he tried to call the delivery person but he did not respond.
4. My client states that on the same day he called the customer care of Amazon and narrated the whole story and accordingly it was said from the other side that a ticket is raised regarding the fraud that happened with myclient and the Amazon will look in the matter and refund my client the
whole amount or send him the laptop which he had paid for.
5. My client states that my client had made every approach for getting his product or the refund but ultimately it was directly stated by the Amazon through call, email and notice that you are the seller and you are liable for the fraud. Being the seller, it is you who are responsible for the correct delivery of the product to my client. Thus, my client call upon you to either send him the Product which he had paid for or else refund the money to my client and also compensate my client for the mental agony that he went through due to your misconduct and fraud.
My client has paid you Rs. 65,000/-for the Laptop which he did not receive from you due to the fraud you played with me and my client do have all the pieces of evidence that would definitely prove you guilty in the court of law. Therefore, you are called upon to refund the entire amount paid by my client or send him the Laptop for which he has paid to your company. My client has already suffered from mental agony due to the fraud that happened with him due to your unprofessional service and thus you are called upon either to refund the
amount paid by my client to you or send him the product for which he has paid you and also compensate him for the mental agony that he suffered due to your fraud. Failing to this my client shall approach the appropriate authority to seek redress entirely at your cost and consequences. You are also required to bear the cost of this notice being Rs. 5000/-.
