Name of Complainant	Kamal
Date of Complaint	August 28, 2020
Name(s) of companies complained against	Musichunt.com
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I have ordered item in from musichunt.com site under item name of Sony HIGH QUALITY COMBO DEAL SALE Rs. 1, 499.00/-. I have got that item through EKART logistics with an order ID details
AWB NO: 8424677073
ORDER ID: 15AUG588
But instead of SONY item I have received worst damaged local item. I want refund for the item paid 1499/- + delivery Charges 100/- Total COD 1599/- to ECOM Express executive

Immediately after identifying that it was wrong product, I have tried to address mentioned on ECOM EXPRESS EXECUTIVE. But all the details
Return Address
FLIPSALES
Support: Info@flipsales
Ph.no:7351220730 Seller
GST: 07FUPS9081B200
Plot number: not mentioned
Industrial Area,
New Delhi-110081.
all these above details & contact no are fakeovided by ECOM EXPRESS EXECUTIVE

I have approached ECOM customer service & they can’t help out & they are not responsible for 3rd party product items, they are just providing courier services to that bloody fake 3rd party company

After this twist I came to know that Order ID, tracking ID & product code all mentioned in EKART logistics was not their ID’s & those are from service. Then immediately reached out ecom customer service no mentioned in their official website music hint. Com But they not even picked up call & infact I m getting busy when I called few more times but they haven’t called me back nor picked up calls. Then I came to know I was cheated.

I m trying from 2 days till now there is not even single Response from the Seller number mentioned under name of flipsales & details mentioned on musichunt website & all nos are not yet all picking up & even some no’s are switched off.
And I have gone through details which are provided at the track order details link to *contact us* : support@musichunt.com was also no mail id was fake. Got delivered failed due to improper mail id.

Musichunt details:
Please find the link of the ordered item & contact details in their https://musichunts.com/collections/hot-combo-deal/products/just-few-left
GA-202 Noida Sector 162
Near DDC Enclave Noida, UP, 201301
E-mail : support@musichunt.com
Call Us :1800 600 666
Mob : 9817203045

Pickrr details:
CALL US
9817203045 || 1800 600 666

EKART logistics details:
Message I got from Ecom express executive
Delivered: Strong Bass Musical Item .

Return Address
FLIPSALES
Support: Info@flipsales
Ph.no:7351220730 Seller
GST: 07FUPS9081B2OO
Plot number: not mentioned
Industrial Area,
New Delhi-110081.

Please find attached details of item ordered & delivered wrong items.

Kindly Please look into it & help me out for further refund process asap.

Image Uploaded by Kamal: