| Name of Complainant | |
| Date of Complaint | December 15, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I received the product, the product was of the same brand but was different to what i have had ordered Hence i made a complaint , i attached the images of the wrong product received and call the amazon executive , He upon checking the images told me that the return would be picked up the next day and asked me to return the wrong product that i had received .
Next day the agent came at my home, he picked up the wrong product and checked it .
Since 27th Nov,2021 i was waiting for my refund since i had got no update regarding that . On 5th Dec , i got worried since it was a long time that no refund was issued so i complained , over the chat and your agent told me since the product was junk they will not be able to issue the refund . And i was shocked over this i asked them to write my complaint further on the same issue but none of them responded and denied to help me and ended the chat .
MY QUESTIONS ARE AS FOLLOWS :-
When , i had received a wrong product and when i complained i also attached the imaged of the wrong product then why was the return request approved and why was the pickup done .
If no refund had to be initiated then why did any agent not responded me in that regard ? Why was no update given to me ? Why i only had to come forward and contact amazon .
Also, where is the product that i returned ? Why was it not returned to me ? What am i being charged for then ?
THE AGENT KEPT ON CHANGING THEIR STATEMENT ONE SAID PRODUCT WAS OLD THATS WHY NO REFUND THE OTHER SAID PRODUCT WAS DESTROYED THAT WHY NO REFUND THE OTHER SAID IT WAS DIFFERENT
So, I WANT TO KNOW WHEN I RECEIVED A DIFFERENT PRODUCT THEN I WILL RETURN THAT ONLY RIGHT ! So it would be different .
The product was not OLD NOT USED OR NOT DESTROYED . since i have proofs for that . I kept the images of the product . While sending it back
Please help me where do i complain further about this .
Image Uploaded by Samia Obeid: