Name of Complainant	Tuhin Sengupta
Date of Complaint	June 12, 2025
Name(s) of companies complained against	zomato
Category of complaint	Consumables
Permanent link of complaint	Right click to copy link
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I am writing to formally file a complaint against Zomato regarding their failure to provide a refund for an incorrect order delivered.

On 11 Jun 2025, I placed an order through Zomato from Shabaan Non Veg Tikka Corner, with Order ID 6966297719. However, upon delivery, I found that the restaurant had sent the wrong item instead of what I had ordered. Immediately, I contacted Zomato customer support to request a refund/replacement, but despite my multiple attempts, they refused to process my refund, citing unjustified reasons.

This is a clear violation of consumer rights, as I paid for a specific product that I did not receive. Zomato’s failure to address this issue has caused inconvenience and financial loss.

I kindly request the consumer forum to intervene and direct Zomato to process my refund and ensure that such incidents do not happen to other consumers in the future.

Attached are supporting documents, including:

Order details and invoice

Screenshots of the wrong item received

Chat transcripts with Zomato support

Payment proof

I urge the forum to take appropriate action against Zomato to uphold consumer rights.

Regards,
Tuhin

Image Uploaded by Tuhin Sengupta: