| Name of Complainant | |
| Date of Complaint | March 15, 2023 |
| Name(s) of companies complained against | Amazon india . Amazon customer service . Amazon investigation team |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear consumer court,
Please help me,
Order Number – 408-1594589-8744323
Order date – 01 march 2023
Order total – Rs 3325
Product- Sonata Pairs Analog Beige Dial Couple Watch-NL71258114YM01/NP71258114YM01
Payment – Credit Card
I have received the wrong product inside the box. I complained to customer care for which every different customer agent kept on saying different things. After escalating till 05 March 2023 a new Agent told me that they have to investigate further. And without any prior communication they marked it as Solved by saying that the correct product was delivered. They neither provided the return nor provided the replacement facility for the same. And also after several requests when they arranged a request for picking the product then the Pickup Agent refused to take the product by highlighting that the product is not matching to the actual product I ordered. I explained the whole scenario to the delivery boy but he refused to pick up the product. After that as well I complained to customer care for more than 20 times but ordered cannot be picked up or no solution was provided. I am now completely hopeless and frustrated from Amazon India as my whole amount has been gone and I don’t have a product in hand for the same. You are only hope for me. Please help me to get my hard earned money. I am attaching the image of the product which was wrongly provided to me.
Image Uploaded by Jaydip Saha: