Name of Complainant	Srinivasan Gopalakrishnan
Date of Complaint	December 26, 2021
Name(s) of companies complained against	JioMart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Dear Sir / Madam,

I have placed an order for ‘Chennai Gate Rajabhogam Ponni Rice 25 kg’ but they delivered the wrong and damaged product ‘Moongil Ponni Rice’. The product is contaminated with some oil so I am afraid of donating to poor people as well.

I have asked the same with the delivery person, I got a reply that he cannot accept the product back and guided me how to raise a complaint in the Jio Mart App. I raised the complaint on November 24 immediately after delivery. Every time I called customer care, they promised the product would be replaced in 48 hours without any action in place.

My order details are as follow:
Order No.: 16376447160054157A
Order Date: Nov 23, 2021
Delivery Date: Nov 24, 2021
Complaint Date: Nov 24, 2021

The call details are as follow:
November 24 – 6378335747
November 25 – 6378351386
November 27 – 6379891595
November 30 – 6382474118
December 2 – 6384201755
December 3 – 6385366245
December 10 – 6391462353
December 11 – 6392004641

I am not sure why there is no reply or action on this. Kindly check and let me know if I have to provide further information.

Regards
Srinivasan +91 9535208450

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