Why need to pay to operator to use even outgoing facility?

Name of Complainant	Sharif Mohammad
Date of Complaint	January 5, 2019
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Text of Complaint by Sharif Mohammad:

Dear Sir,

Sad to see this day to come when I am complaining about Vodafone. I got to know my SIM outgoing facility expired and there was no warning. I had no other choice but to recharge it, so its validity gets extend. I am using this number for the past 5 years for various purpose and I have no other choice but to keep it. I checked with customer care, solution: keep recharging. And this will be a never-ending cycle. Sir, this needs to be stopped. Even if I am using my balance, to keep it active I have to recharge. It does not sit well with me. I am sure everyone will agree, this needs to stop. The outgoing facility should be free that what I believe. Sir, why we consumer have to face this issue?

Please accept my complain and help with this. I just want this outrageous process to stop.