| Name of Complainant | |
| Date of Complaint | June 16, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I recharged my Vodafone pre-paid account with Rs 396 through the “My Vodafone” App on June 15, 2018 (at 10:40 A.M.). The amount was debited from my account, however, the “My Vodafone” app returned an error. I thought this was just a routine error and that my Vodafone prepaid account had been credited with the amount I recharged for, but I was wrong.
Vodafone claims they’ve not received the money, however, this is clearly not true as the UPI screenshots show that the money has been sent to their billdesk UPI address. I’ve attached screenshots for proof as well.
I’ve called Vodafone multiple times yesterday, but have gotten no help at all resolving this issue other than the standard “just wait” (said in a very rude tone at times as well). To Vodafone – – I fail to understand why I should “just wait” for the recharge to be done when it should be instantaneous??
I emailed them as well, and the response was equally unhelpful – it seemed the customer service rep didn’t even bother to read my complaint and simply copied and pasted from a standard manual into the body of the email.
I switched a while back from Airtel to Vodafone, but given the level of their customer service it was obviously the wrong decision, and if they don’t credit the money to my account ASAP, I’m seriously considering switching to Jio.
I hope this complaint will “nudge” their customer service reps into doing something they should have done as soon as I complained, that being to actually CHECK their billdesk account to receive their payment. It’s obviously been credited – – the “My Vodafone” app is what threw the “error” (no specific details were mentioned – just an “error” page) so this is quite obviously an issue with Vodafone.
I’d greatly appreciate it if someone could assist me in getting Vodafone to do what they should as a Company. It’s not so much the amount as the sheer callousness and brazen disrespect with which they treat their customers that prompted me to make this online complaint, and I will spread this via Twitter etc as well if this is not resolved as I see no reason for others to go through the same sort of hassle as I am.
Frustrated to the nth degree,
Rahul Mookerjee
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